The visitor submits the inquiry
The form can be completed and submitted normally. At this point, the visitor has no obvious reason to suspect a problem.
Monitoring for business-critical website forms
Your form can say “successfully sent” – while the inquiry never arrives.
To the visitor, everything can look normal. A failure behind the form can still interrupt the expected form and email path. Torveno monitors that path automatically, alerts you to disruptions and confirms recovery.
An invisible failure
The website can work normally – while the inquiry path is interrupted.
The critical point is often not website availability itself, but the form and email path behind it. A failure there can remain invisible to the visitor.
The website confirms success
A success message or thank-you page can appear even if the downstream delivery path is not working as expected.
The expected inquiry can still be missing
If the email or forwarding path is disrupted, the inquiry may fail to arrive internally even though everything looked successful from the outside.
This is where Torveno comes in:
Torveno automatically checks the defined inquiry path
and reports detected disruptions as well as recovery.
How Torveno monitors
Two types of checks monitor different parts of the inquiry journey.
Torveno combines frequent functional form checks with regular real-world verification of email delivery.
Checks the form workflow
The real form is opened, completed with predefined test values and run in Torveno's dedicated test mode. No normal inquiry email is triggered during this check.
- Form page reachable
- Fields usable
- Required fields work
- Submission possible
- Expected success state reached
Also checks the real email path
During the full test, Torveno creates a clearly marked test inquiry through the real form and email path. Genuine customer inquiries are not forwarded to Torveno.
- real form submission of the Torveno test inquiry
- actual email delivery
- unique test ID
- technical control copy of the Torveno test inquiry
- only emails that are actually expected are counted
Why two tests?
A form can be submitted correctly from a technical perspective while the email path is disrupted. Torveno therefore separates form-process testing from real email verification. If a full test has already triggered a real send attempt, no immediate second submission is made. This avoids unnecessary duplicate test inquiries.
When a check fails
Detect. Notify. Keep monitoring.
Torveno does not replace technical support. It helps ensure that a problem in the monitored inquiry journey does not simply go unnoticed.
Check fails
The affected form or email process is identified as faulty and continues to be monitored.
Clear status
The customer receives a clear notification. Internal technical diagnostics remain in the Torveno admin area.
Automatic all-clear
As soon as the inquiry journey passes its checks again, Torveno reports the recovery.
Monthly monitoring report
Torveno also makes the ongoing monitoring visible.
Once a month, you automatically receive an individual monitoring report
for your monitored forms. It shows the checks actually performed
and the current condition of your inquiry journeys.
- number of automated form checks
- number of end-to-end full tests
- confirmed and currently open incidents
- most recent successful full test for each form
Your website remains your website
Torveno does not need access to your hosting or CMS.
The integration is provided in a way that keeps your website fully under your control.
No access credentials
You install the Torveno package yourself.
Torveno receives neither your hosting password nor administrator access to WordPress, Joomla or any other CMS. The integration package is installed by you, your web agency or your internal IT team.
Normal inquiries are not forwarded to Torveno
Normal contact, quote, application or other customer inquiries remain in your website's normal delivery path. Torveno does not receive a copy of the content of genuine customer inquiries. Only during a full test initiated by Torveno is a clearly marked technical test copy used to verify the email path.
Monitoring instead of website administration
Torveno does not independently modify or repair your website. Technical remediation remains the responsibility of your designated technical team.
Who Torveno is for
For businesses where a website form is commercially important.
Torveno is not limited to a single industry. What matters is how important the inquiry journey is to your business.
Continuously monitor customer websites
For agencies that not only build important forms for managed websites but also want to keep their functionality under continuous observation.
Automate recurring checks
For internal IT teams that do not want to test business-critical forms manually on a regular basis.
Protect digital inquiry journeys
For B2B companies, service providers and other businesses where contact, quote, application or project forms play an important role.
The common denominator: The more valuable an incoming inquiry is, the more important it is to know whether the path leading to it actually works.
Integrations
Currently approved for production use.
Torveno currently supports the following technically validated integration paths. Additional form systems will be added gradually.
WordPress
Additional integration paths
From inquiry to monitoring
A clear, controlled process.
You submit a non-binding inquiry. Torveno internally checks the technical suitability of the forms you provide. Only if a technical launch is possible do you receive a personal order summary.
01
Request monitoring
Send us your website, the forms you want monitored and your preferred plan. The inquiry is not yet a binding order.
02
Technical suitability check
Torveno checks internally whether the submitted forms can be monitored reliably through an approved integration path.
03
Receive your order summary
If a technical launch is possible, you receive a personal link by email. The plan, launch forms, setup fee and monthly fee are listed in full.
04
Confirm the order online
Review the order summary online and accept or decline the order. The order only becomes binding once you expressly confirm it.
05
Receive your customer account
After confirmation, your Torveno customer account is created and you receive access to the customer portal.
06
Pay the setup fee
The one-time setup fee is paid in the customer portal. Technical onboarding then begins.
07
Install the integration
Torveno provides the appropriate integration path. You, your web agency or your internal IT team install the provided package and confirm the installation in the customer portal.
08
Technical acceptance and monitoring launch
Torveno checks the connection, form profile, silent form test and full test. Once the agreed launch forms are fully configured, the 30-day introductory phase begins. Forms added later only go through their own technical onboarding.
Customer portal
Everything important in one place.
Customers receive a clear overview of monitored forms and the related contract information.
Status for each form
See which forms are set up and actively monitored.
Websites and inquiry journeys
Multiple websites and forms remain centrally organised.
Plan and billing
Invoices, plan status, plan changes and cancellation are available centrally.
About Torveno
Clear responsibility behind an independent brand.
Torveno was founded by Nicolas Graf in Switzerland. The idea came from a simple question: How can businesses be sure that their website forms are not only reachable, but that inquiries actually arrive reliably at the intended recipient?
Torveno's focus:
continuously monitoring business-critical inquiry journeys,
making disruptions visible at an early stage
and keeping businesses clearly informed –
without requiring access to hosting
or CMS credentials.
Plans
Which plan is right for you?
As a rule, choose the smallest plan that covers the number of forms you currently use or expect to use in the foreseeable future. If you already plan to add more forms, you can deliberately choose a larger plan.
Simple guide:
1 form = Essential, 2–3 forms = Business, 4–10 forms = Agency. Business and Agency can also be started with fewer forms if the larger plan capacity is already planned.
Included with every plan:
Automated form checks
(every 30 minutes by default),
real end-to-end tests of the email path
(twice daily by default),
incident and recovery notifications,
customer portal access and an individual monthly monitoring report.
Plans mainly differ in the number of forms
that can be monitored at the same time.
Essential
Recommended for 1 form.
CHF 249
/ month
Setup:
CHF 990 one-time
- 1 form
- automated form checks
- real end-to-end tests of the email path
- incident and recovery notifications
- monthly monitoring report
- Customer portal
Business
Recommended for 2–3 forms.
CHF 449
/ month
Setup:
CHF 1'490 one-time
- up to 3 forms
- automated form checks and real full tests
- incident and recovery notifications
- monthly monitoring report for all monitored forms
- multiple URLs or websites
- central status in the customer portal
Agency
Recommended for 4–10 forms.
CHF 990
/ month
Setup:
CHF 2'900 one-time
- up to 10 forms
- automated form checks and real full tests
- incident and recovery notifications
- monthly monitoring report for all monitored forms
- multiple URLs and websites with a central overview
- from form 11: CHF 99 / month per additional form
What the one-time setup includes:
Technical review of the intended forms,
provision of the appropriate integration path,
configuration, silent form test, real full test
and technical acceptance before monitoring starts.
Expand later:
Additional forms can be added within your booked plan capacity without changing plans. An upgrade is only required once the current plan's capacity is exceeded. When upgrading, the setup tier already paid for is taken into account.
Non-binding monitoring inquiry
Request monitoring for your website forms.
Send us the key details about your company, website and the forms you want monitored. Torveno then checks their technical suitability internally. If a technical launch is possible, you receive a personal order summary.
- your inquiry is not yet a binding order
- technical suitability is checked internally by Torveno
- an order summary is only sent if a technical launch is possible
Request monitoring
The first step is a non-binding inquiry.
Send us your website and the forms you want monitored. Torveno checks technical suitability internally and, if a launch is possible, sends you a personal order summary. A binding order is only created after your express confirmation.
Request monitoring